Your Sacred Destiny

Returns & Exchange Policy

 

For customer service, please call (925) 354-3496.

 

Physical items will ship within 7 days.

Digital products will be delivered within 3 days.

Currency of transactions are in U.S. dollars.

 

Returns

If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund, minus shipping charges (if any).

Merchandise must be unworn, and in the original packaging. We’ll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.

Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style (if applicable).

Incorrect Merchandise: Contact us via email or contact us at (925) 354-3496 if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.

 

Exchanges

If you received a faulty item or would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us.

As stated above, merchandise must be unworn and in the original packaging. We’ll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly–if you wait to place a new order until after your return is processed, items in your original order may no longer be available.

Please note that if the price of the item has changed since you placed your original order, we’ll be happy to honor the previous price on your new order–just contact us at 925-354-3496.

 

Packing & Sending Your Return

The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you. You will need to pay for shipping. 

Returning an item you ordered yourself

1.         Re-pack your unused item in the original packaging.

2.         Include the original packing slip.

(If you have lost the packing slip, we’ll be happy to look up your order number which will be used to ensure your return is processed correctly. Call us for the order number and include it with your return.)

3.         You will need to pay for shipping.

4.         Ship to: Your Sacred Destiny, 2420 C1 Sand Creek Rd, Suite 253, Brentwood CA 94513

Returning an item you received as a gift

Keep in mind that after you return your gift, the refund will go to the gift purchaser.

1.         Re-pack your unused item in the original packaging.

2.         Include the original packing slip.

(If you have lost the packing slip, we’ll be happy to look up your order number which will be used to ensure your return is processed correctly. Call us for the order number and include it with your return.)

3.         You will need to pay for shipping.

4.         Ship to: Your Sacred Destiny, 2420 C1 Sand Creek Rd, Suite 253, Brentwood CA 94513

Returning an item you received by mistake

1.         Re-pack your unused item in the original packaging.

2.         Include the original packing slip.

(If you have lost the packing slip, we’ll be happy to look up your order number which will be used to ensure your return is processed correctly. Call us for the order number and include it with your return.)

3.         The shipping charges you have incurred will be refunded on orders where we made a mistake.

4.         Ship to: Your Sacred Destiny, 2420 C1 Sand Creek Rd, Suite 253, Brentwood CA 94513

 

 

If you no longer have the packing slip: Please contact us at 925-354-3496.

 

Unfortunately, YourSacredDestiny.com can not be responsible for returned packages lost in transit.

Sorry, we cannot accept COD deliveries. If you have any questions about the status of your return, contact us via e-mail (Dani@YourSacredDestiny.com) or call us at 925-354-3496.

 

Allow up to four weeks from the shipping date for your account to be credited and up to 1-2 billing cycles for the refund to appear on your credit card statement.